Tatanet Services Limited

Privacy Notice

Tatanet Services Limited (“TNSL”, “we,” “us,” or “our”) values your privacy.  In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about you when you use the Service of this application to get real time update on RF health parameter of networked VSAT (the “Services”). To ease your review of this Policy, please you the interactive table of content below to reach the relevant section:  

1. Application and Scope
2. Information Practices: How We Collect, Use, Retain, and Disclose Personal Information
3. Sharing Your Personal Information
4. We Do Not Sell Your Personal Information
5. Retention of Your Personal Information
6. Security of Your Personal Information
7. Your Rights
8. Contact Us
9. Changes to this Policy

1. Application and Scope

By using the Services, you acknowledge that your personal information will be handled as described in this Policy and you consent to the Terms which are incorporated into this Policy.  

The Services are made available to you directly by us. We act as a data controller. If you have any questions or comments about your privacy rights, please contact us.

Protecting the privacy of persons under the age of 16 is especially important. For that reason, we do not knowingly collect or maintain information from persons we actually know are under 16 without parental consent, and no part of the Services are structured to attract anyone under 16. If a person under 16 has provided personal information to us, we ask that a parent or guardian of the person contact us at support.privacy@nelco.in if they would like us to stop processing such information and have it removed from our database and we will use all reasonable efforts to do so.

2. Information Practices: How We Collect, Use, Retain, and Disclose Personal Information

Type of Personal Information We Collect About You

For providing the Services we may collect certain personally identifiable information that can be used to contact or identify You.

When used in this Policy, personal information means “any information about an identifiable individual”. Information that is anonymized or de-identified is not personal information.

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

• First name and last name
• Email address
• Mobile number
• Address, State, Province, Postal code, City
• Pictures from your Device's camera.

How We May Use Your Information

We may use your information to provide the Services.

We may use your personal information in accordance with our privacy policy:

• to provide the Services to you, to communicate with you about your use of the Services, to respond to your inquiries, to fulfill your requests and for our customers service purposes.

• to improve and customize our Service, and for data analysis, identifying/monitoring usage logs, determining the effectiveness of application and to evaluate and improve our Service and your experience.

• to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority; and

• to protect the safety, rights, property, or security of NNPL Services, any third party or the general public; to detect, prevent, or otherwise address security or technical issues; to prevent or stop activity that NNPL or your employer in their sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; to conduct audits and to enforce this Policy and the Terms of Sale.

3. Sharing Your Personal Information

NNPL may share personal information with our service providers and other third parties for the purposes detailed in this Policy.

More specifically, we may share your personal information as follows:

Affiliates: We may share the information we collect about you to our affiliates or subsidiaries for the purposes described in this Policy; however, if we do so, their use and sharing of your personal information will be subject to this Policy;

Business Transfers: If we are or may be acquired by or merged with another company, if any of our assets are transferred to another company or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the other company;

In Response to Legal Processes: We may also share the information we collect from you in order to comply with the law, a judicial proceeding, a court order, or another legal process, such as in response to a subpoena;

To Protect Us and Others: We may also share the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Sale or this Policy, or as evidence in litigation involving us, your employer or our customers.

4. We Do Not Sell Your Personal Information

We do not sale any of your personal information and do not intend to sell it in the future without your prior written consent. We do not and will not sell the personal information of minors under 16 years of age.

5. Retention of Your Personal Information

We will store your personal information for only as long as necessary to fulfill the purposes for which it was collected.

We will store your personal information for only as long as necessary to fulfill the purposes for which it was collected, except where otherwise required or permitted by law. Once no longer required, your personal information will be securely destroyed or anonymized (so the information no longer identifies you).

Please note that if your personal information is collected by a third party, it will be retained

(Database Retention Period-6 Months) in accordance with the privacy policies and records retention requirements of that third party.

6. Security of Your Personal Information

We have implemented technical and organizational measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

The measures we have implemented to protection your personal information include physical, administrative, and electronic (technological) security measures that are reasonable given the sensitivity of the information collected, the amount, distribution and format of the personal information, and the methods of storage. However, there is always a certain level of risk involved when personal information is collected, processed and stored and we are unable to guarantee the security of your personal information.

7. Your rights

You as data principals may have numerous rights in relation to their personal data.

• Right to confirmation and access: You as data principals with approval from your employer may request in writing access of your personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals.
• Right to correction: Data principals may request that we correct any inaccurate or incomplete personal data.
• Right to be forgotten (restrict processing): Data principals may request that we restrict our processing of their personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
• Right to erasure: Data principals may request that we erase their personal data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with.
• Right to data portability: In certain circumstances, data principals may request the fiduciary (controller) to provide a copy of their personal data in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services. We do not consider that this right applies to our products / services. However, to the extent it does, we will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of the data principal’s personal data which may still be retained for legitimate and lawful purposes.

These rights can be exercised by sending us an e-mail to support.privacy@nelco.in

Considering this is private application and intended to assist users to provide services thereby ensure seamless services to our end customers. All rights mentioned are are subject to discretion of TNSL.

Data Principal will have to attach a copy of your ID or equivalent details (where requested by us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to us will only be processed in accordance with, and to the extent permitted by applicable laws.

Please note that, we may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to fulfil our business requirements.

We hope that we can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

8.  Contact Us

If you have questions about this Sub Processor Privacy Policy, you may contact us at ^[a]support.privacy@nelco.in .

9.  Changes to this Policy

This Policy is current as of the Effective Date set forth below. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy accordingly.

Last Updated: February 8, 2021